Blog
Ways to Present a Positive Impression During Holiday Events
By Diane DiResta. Website: http://www.diresta.com
1. Own the room. Stand tall and walk in with confidence.
2. Be the first to reach out. Extend your hand and give a firm handshake.
3. Look directly into someone’s eyes. Do not scan the room while talking to one person.
4. Ask questions about them instead of talking about yourself.
5. Mirror the other person. Match their speaking rate, volume level, and words. If they speak fast, quicken your pace. If they are soft-spoken, lower your volume. People like people who are most like them.
6. Speak clearly and pause. Sloppy or hurried speech is perceived as negative. Eliminate slang.
7. Be fully present. Focus on the person and listen non-verbally with body language and with words.
8. Find common ground quickly. This will build instant rapport.
9. Give compliments.
10. Paraphrase. It’s a form of acknowledging people. This skill makes you very attractive. It communicates you’re listening.
11. Have something interesting to say. Comment on the other person’s interests.
12. Be a giver. Offer a tip or an introduction to others. Give without expecting anything in return.
13. Smile. You’ll appear more approachable and confident.
Your Elevator Pitch: Don’t Go Networking Without It
By Laura Hill http://www.careersinmotionllc.com
I attend a lot of business events that include networking. When meeting someone new, one of the first things we ask each other is “what do you do [for a living]?” It’s an easy question, right? Providing a clear, direct answer is SO important to build our personal brand, help us find jobs, and facilitate new business. And yet I almost never get a good answer to this basic query.
Common Elevator Pitch Mistakes
- Humor: “I help push drugs” instead of “I do product marketing for a pharmaceutical company”, just isn’t funny and makes a bad first impression.
- Too broad: “I work in technology” or “I’m a consultant” is useless. “I work for XYZ Company where I manage the help-desk group” is good. “I’m an independent marketing consultant – I specialize in developing sales promotion and direct marketing programs” is good.
- Underselling: “I’m just an order-taker on the fixed income trading desk”. Way better to just say “I work on the fixed income trading desk”.
- Too vague: “I help companies unleash hidden value”. What the heck does that mean?!
- Life story: Your pitch is not the time or place to give the chronology of your career or explain your career decisions. Monologues are bad.
- Jargon: beware of company/industry jargon until you know your audience.
- Uptalk: that’s when you’re making a statement but with rising inflection so that it sounds like a question. “I work in finance?” makes you sound weak and flighty – like a Valley Girl?
Best Practices for Your Elevator Pitch
Here are my rules for a good elevator pitch – which by the way is nothing more than your self-introduction or answer to “what do you do?”
- Say what you do at the present time. You may also want to mention what you want to do next. If your job is hard to explain, keep working on it till you find an easy way to convey key information that is consistent with your networking and branding objectives.
- If you are in transition, be clear about your target job/employers and mention your recent and noteworthy former employers (or clients). Example: “I work in pharmaceutical marketing, most recently as VP for a startup biotech company and previously for Bristol Myers-Squibb. I’m in transition; my search is focused on mid-sized biotechs, including late-stage startups.
- Build your brand. Be thoughtful about what makes you distinctive and for what you want to be known. This should be reflected in your pitch.
- Test your pitch. If your pitch generates appropriate questions and relevant conversations, it’s a good one. If your listener’s eyes glaze over or silence ensues, you missed your mark.
- Always reciprocate. “And what do you do, Mark”? Even better: ask what he does first, so that you can optimize your returning pitch.
Laura Hill is a founder of Careers in Motion LLC (www.careersinmotionllc.com). She works with professionals and executives on career strategy & planning, personal branding, and all aspects of job search including resumes, interviewing, networking and salary negotiations.
The 5 Step Formula for Improving Accountability
The 5 Step Formula for Improving Accountability
By guest blogger, Bea Fields, President of Bea Fields Companies, Inc.
When is John going to get me that report?”
“What is going on with the marketing report? When are they going to finish that thing?”
“I can’t believe Mary is so late in making those phone calls.”
“Okay…who dropped the ball this time?”
“Hey…that’s not MY job.”
Does this sound familiar? If so, your small business team may be faced with a big challenge with accountability, which results in finger pointing, frustration and broken trust…both with your employees and your customers. Personal responsibility and accountability can put an end to the blame game, saving your business thousands if not millions of dollars by increasing productivity and overall job satisfaction, which results in very satisfied customers. These five basic approaches can support you in increasing accountability, which are simple, yet they require actually building a culture of accountability for your business.
1. Communicate the big picture – Accountability stands a better chance of succeeding if everyone in your business embraces a larger responsibility for the success of the entire company. Spend time talking individually with team members about how his or her project affects the vision and mission of the business. With this communication, people can make wiser decisions from the context of the “big picture” rather than from the perspective of what may seem to be a detailed and boring task.
2. State clear expectations – If one person on your team does not meet your expectations, the entire team can fail. It is important from the very beginning of any new project to state the expectations clearly and repeat them over and over again until your team really “gets it.” These expectations need to be crystal clear, including dates, who is responsible for what, the details of the task and how you want the finished product delivered. If your expectations are fuzzy or confusing in any way, your team can break down, and the fine and very important details can fall through the cracks.
3. Accountability work groups – One of the best ways to achieve accountability is to develop shared accountability among team members. Accountability within the team can be accomplished by what Morris R. Shechtman calls “accountability groups,” groups which give team members the permission to speak and listen in a way which is frank and open. This accountability group can include 2-5 people and can then serve as a small unit of people working together to confide in with struggles, weaknesses and insecurities. They can then find creative strategies to work together in the direction of the growth the team intends to achieve.
4. Move to action – In order for accountability to work, people have to know that failure of completion will come with certain consequences, including written warnings, loss of a bonus or extra hours served on a week-end to complete the project on the table. Without consequences, your employees won’t take you seriously. They will think that they can use blame, justification and rationalization as a way to deviate from being responsible, because you have not followed through on what you said you will do if the tasks are not achieved.
5. Reward and recognition program – Employees need to know in a tangible way their efforts are indeed driving the company forward, and it is important for them to share in the fruits of their hard work. The offer of increased pay and benefits (vacations, time off and other perks) can keep accountability and morale high and can motivate employees to continue to strive for high levels of performance.
Four Things Women Must Know That They Won’t Learn in Business School
By Guest blogger, Selena Rezvani,
author of the newly released book, “The Next Generation of Women Leaders” and president of NextGenWomen, LLC, where she consults to executives and aspiring women leaders. www.nextgenwomen.com.
1) Women who want to move up must take professional risks before they feel ready for them. The day when you can say “Now I feel ready” is usually too late – others have claimed the opportunity you wanted. Get in the habit of asking yourself, “What do I need to be comfortable enough to do this?” Perhaps the answer is a mentor, an advisory council, family support, or training.
2) Use emotional intelligence to read people and situations, but don’t use emotions to make a case for something. When building your argument or making a case, keep things fact based ― not innuendo or hearsay based ― using phrases like “The data shows…” and “The facts are…,” rather than “I feel…”
3) Those women that make it to the top continually ask for what they want at work, rather than waiting to be noticed, rewarded, or promoted. They’re not afraid their requests will inconvenience someone or that they will look pushy for asking. When making requests, figure out where you have leverage ― the value you bring to your employer and the extent to which you’re relied upon for your skills.
4) Don’t be naïve about the extent to which politics govern the workplace. Find ways to proactively learn the culture and political climate of your organization, learning how people like to be communicated with, and how and when people have launched initiatives that have been successful. Solicit information from several parties as you accumulate information, never just one. Play in the politics or perish!
Public Speaking for the Quieter Half
By guest blogger: Nancy Ancowitz
Business Communication Coach and Author of Self-Promotion for Introverts®
www.selfpromotionforintroverts.com
When I was writing my book, Self-Promotion for Introverts®, Warren Buffett shared with me that he was terrified of public speaking as a young man. He said that he “got physically ill even thinking about speaking.” So he took a Dale Carnegie class where he joined 30 people who had trouble saying their names. Isn’t it comforting to learn that even Buffett, who now speaks eloquently off the cuff about everything from investing to the price of ethanol, has his own turnaround story as a public speaker?
Does the thought of giving a speech feel scarier than death to you? If so, you’re not alone—that fear is widespread among introverts and extroverts alike. However, since you die only once but you can give many presentations in your lifetime, why not make public speaking not only less frightful but actually enjoyable?
Public speaking is just a skill that anyone can learn, and it doesn’t typically take long to do so. If you’re an introvert, you’re probably more comfortable deep in thought behind the scenes than pontificating in front of a crowd under the spotlight. However, the beauty of public speaking for introverts is that it’s a highly efficient use of your limited social energy. When you get up in front of an audience, you can reach many people at once rather than having to ramp yourself up for meeting after meeting.
Whether or not you’re an introvert, if you’re afraid of public speaking, I recommend getting the support that you need to help manage your fear and to build your oratorical skills. Consider taking a workshop, hiring a coach, and/or joining Toastmasters International. Meanwhile, here are a few tips to help make your next speech easier, particularly if you’re an introvert.
1. If you typically find one-on-one interactions not so intimidating, consider relating to your presentation as a one-on-one interaction with each of the individuals in your audience (rather than as a scary blob of humanity!).
2. Remember why you’re there and what your audience will gain by hearing you speak. Focus on that rather than how they might judge you.
3. It’s particularly important for introverts to arrive well rested and to leave sufficient time between social interactions.
4. Prepare a few key points that target your audience’s interests.
5. Getting started is often the hardest part. So memorize your opening line. Use a quote, a statistic, a piece of news, or something else that your audience will find compelling.
6. Practice out loud, ask someone to videotape you, and then see what you do well and what you need to improve on.
7. Prepare something to do if you get thrown off, lose your place, or get a case of the shakes. My favorite technique is to focus on breathing.
8. Have a punchy closing line ready.
Check out her new book on www.amazon.com
Nancy Ancowitz, Self-Promotion for Introverts®: The Quiet Guide to Getting Ahead, McGraw-Hill, 2009.
